Refund Policy

Last Updated: January 15, 2025

At LoopBoostHub, we are committed to providing high-quality professional communication training services. This Refund Policy outlines our procedures for refunds, cancellations, and rescheduling of services. Please read this policy carefully before booking our services.

1. General Refund Principles

Our refund policy is designed to be fair to both our clients and our business while ensuring our coaches can effectively plan and deliver services. We understand that circumstances change and aim to accommodate reasonable requests while maintaining the integrity of our training programs.

1.1 Refund Eligibility

Refunds are considered on a case-by-case basis depending on:

• Type of service purchased
• Time of cancellation request
• Reason for cancellation
• Services already rendered
• Specific terms agreed upon at booking

1.2 Non-Refundable Items

The following are generally non-refundable:

• Booking fees and administrative charges
• Digital materials and resources already accessed or downloaded
• Services already rendered or completed sessions
• No-show appointments without prior notice
• Custom materials prepared specifically for your training

2. Initial Consultation Refund Policy

2.1 Free Consultation

Our initial consultations are offered free of charge to prospective clients. There are no fees to refund for these sessions.

2.2 Paid Consultation

If you have booked a paid consultation session:

• More than 48 hours before session: Full refund available
• 24-48 hours before session: 50% refund available
• Less than 24 hours before session: No refund available
• No-show: No refund available

3. Individual Session Refund Policy

3.1 Single Session Bookings

Cancellation Timeframe	Refund Amount	Conditions
7+ days before session	100% refund	Full refund minus booking fee (if applicable)
3-7 days before session	75% refund	Booking fee non-refundable
24-72 hours before session	50% refund	May be applied as credit toward future session
Less than 24 hours	No refund	May reschedule once with 25% fee
No-show	No refund	Session considered complete

3.2 Emergency Exceptions

We understand that genuine emergencies occur. In cases of documented medical emergencies, family emergencies, or force majeure events, we may offer:

• Full rescheduling without penalty
• Partial or full refund at our discretion
• Service credit for future use

Documentation may be required to qualify for emergency exceptions.

4. Package and Program Refund Policy

4.1 Multi-Session Packages

For packages of multiple sessions (e.g., 5-session, 10-session packages):

Before First Session:

• Within 7 days of purchase: Full refund minus 10% administrative fee
• 8-14 days after purchase: 80% refund
• More than 14 days after purchase: 50% refund

After First Session Has Occurred:

Refunds are calculated based on:

• Number of sessions completed
• Standard individual session rates
• Package discount received
• 10% administrative fee

Refund Formula: (Total Package Price - Administrative Fee - Value of Completed Sessions at Standard Rate) = Refundable Amount

4.2 Long-Term Programs (6+ Weeks)

For extended training programs:

• Before program starts: Full refund minus 15% administrative fee
• Within first week: Refund of remaining weeks minus 20%
• Within first two weeks: Refund of remaining weeks minus 30%
• After two weeks: No refunds; may transfer to another program

4.3 Corporate Training Programs

Corporate training programs have customized refund terms outlined in the service agreement. Generally:

• Cancellation more than 30 days before start: 90% refund
• Cancellation 15-30 days before start: 50% refund
• Cancellation less than 15 days before start: No refund
• After program begins: No refund; rescheduling options available

5. Rescheduling Policy

5.1 Rescheduling Requests

We understand that schedules change. Rescheduling is often preferable to cancellation.

First Reschedule:

• 48+ hours notice: Free rescheduling
• 24-48 hours notice: One-time courtesy rescheduling
• Less than 24 hours: Rescheduling fee of 25% of session cost

Subsequent Reschedules:

• 48+ hours notice: ¥2,000 rescheduling fee
• Less than 48 hours: 50% of session cost as rescheduling fee
• More than 3 reschedules: May result in forfeiture of session

5.2 Coach-Initiated Rescheduling

If we need to reschedule due to coach illness, emergency, or other circumstances:

• No penalty or fee to you
• Priority rescheduling within your preferred timeframe
• Option for full refund if rescheduling doesn't work
• 10% discount on next session as courtesy (at our discretion)

6. Special Circumstances

6.1 Dissatisfaction with Service

If you are dissatisfied with the quality of our service:

• Contact us immediately at [email protected]
• We will investigate and attempt to resolve the issue
• Options may include: complementary additional session, different coach, partial refund
• Claims must be made within 7 days of the session in question

6.2 Medical or Personal Emergencies

In cases of documented emergencies:

• Medical emergencies (hospitalization, serious illness)
• Family emergencies (death, critical illness of immediate family)
• Natural disasters or force majeure events

We will work with you to provide appropriate accommodations, which may include:

• Extended rescheduling window (up to 6 months)
• Program pause option
• Partial or full refund based on circumstances
• Transfer of services to another person (with approval)

Documentation (medical certificate, death certificate, etc.) may be required.

6.3 Technical Issues (Virtual Sessions)

If technical difficulties prevent session completion:

Our Technical Issues:

• Full refund or free rescheduling
• No penalty to you

Your Technical Issues:

• First occurrence: Complimentary reschedule
• If problem persists: Standard rescheduling policy applies
• We recommend testing technology before sessions

Shared/Unknown Technical Issues:

• Partial credit or reduced-fee rescheduling
• Determined case-by-case

7. Refund Processing

7.1 How to Request a Refund

To request a refund:

1. Contact us via email at [email protected] or phone at +212444561184
2. Provide your booking reference number and details
3. Explain the reason for your refund request
4. Include any supporting documentation if claiming emergency exception

7.2 Refund Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 24 business hours
• Review your request within 3-5 business days
• Communicate our decision and refund amount (if approved)
• Process approved refunds within specified timeframe

7.3 Refund Timeline

Once a refund is approved:

• Credit Card: 5-10 business days from approval
• Bank Transfer: 7-14 business days from approval
• Other Payment Methods: Timeframe varies; will be communicated

The refund will be processed to the original payment method unless otherwise agreed.

7.4 Service Credits

As an alternative to refunds, we may offer service credits that can be:

• Applied to future sessions or programs
• Valid for 12 months from issue date
• Transferred to another person with approval
• Often provide better value than cash refunds

8. No-Show and Late Arrival Policy

8.1 No-Show

If you fail to attend a scheduled session without prior notice:

• Session is considered complete
• No refund or rescheduling available
• Full session fee is charged
• For packages: One session is deducted

8.2 Late Arrival

If you arrive late to a session:

• Up to 10 minutes: Session proceeds with remaining time
• 10-15 minutes: Coach's discretion; may shorten or reschedule with fee
• More than 15 minutes: May be considered a no-show
• Virtual sessions have stricter timing requirements

Sessions end at the scheduled time regardless of start time. We cannot extend sessions beyond scheduled time due to other commitments.

9. Group Workshop and Seminar Policy

9.1 Public Workshops

For group workshops and public seminars:

• 30+ days before event: Full refund minus ¥3,000 administrative fee
• 15-30 days before event: 75% refund
• 7-14 days before event: 50% refund or transfer to another participant
• Less than 7 days: No refund; may transfer ticket once

9.2 Workshop Cancellation by LoopBoostHub

If we cancel a workshop due to low enrollment or other reasons:

• Full refund of all fees paid
• Notification at least 7 days prior (whenever possible)
• Priority registration for rescheduled event
• 10% discount on next workshop registration (optional)

10. Promotional and Discounted Services

10.1 Promotional Offers

Services purchased at promotional prices or with discount codes:

• Subject to this refund policy with some modifications
• Refund amounts based on discounted price paid, not full price
• Some promotional offers may be marked as non-refundable
• Terms specified at time of purchase take precedence

10.2 Gift Certificates

Gift certificates for our services:

• Can be redeemed for any service of equal or lesser value
• Valid for 12 months from purchase date
• Non-refundable to purchaser after 30 days
• May be transferred to another recipient
• Once redeemed, subject to standard refund policy

11. Dispute Resolution

11.1 If You Disagree with Our Decision

If you disagree with a refund decision:

1. Request a review by emailing [email protected]
2. Provide any additional information or documentation
3. A senior manager will review within 5 business days
4. The manager's decision will be final

11.2 Escalation

If the issue cannot be resolved through our internal process, you may:

• Seek mediation through a neutral third party
• Contact consumer protection authorities in your jurisdiction
• Pursue legal remedies as outlined in our Terms & Conditions

12. Important Notes

13. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will:

• Be posted on our website with updated "Last Updated" date
• Apply to bookings made after the update date
• Not affect existing bookings unless more favorable to client
• Be communicated via email for material changes

14. Contact Us

For refund requests, questions about this policy, or any concerns:

Thank you for choosing LoopBoostHub for your professional communication training. We appreciate your understanding of our refund policy and look forward to supporting your success.